Refund policy

1. Order Modification or Cancellation

After placing an order, you have 24 hours to contact us to request order modifications, address changes, or cancellations. After 24 hours, your order will enter the processing status and cannot be modified or cancelled.

2. How do I initiate a return?

Please first email cointoss.ltd@gmail.com and provide your order number. We will then provide you with return instructions and a return address. All returned items will be inspected to determine if you qualify for a refund. Please ensure that the item is in good condition, undamaged, and unused. We will refuse returns if the item has been damaged due to mishandling.

Note:
Please do not return items to the original shipping address listed on the shipping label.
We strongly recommend that you ship your device via tracked shipping, as this significantly speeds up delivery.
3. What is the return period?

We offer refunds and exchanges within 14 days from the date you receive your package.

4. Under what circumstances do I need to pay for return shipping?

1) Personal Reasons: Returning an item because you don't like it/don't like it

Yes, you are responsible for all return shipping costs. We recommend using tracking to return items, as we are not responsible for lost returns.

2) Quality Issues: Returning or exchanging a faulty or damaged item

No, you are not responsible for return shipping costs. Please email us with your order number and photos of the problem. We will investigate and provide you with a solution after receiving your email.

5. How to Exchange?

Please first email cointoss.ltd@gmail.com and let us know your order number. Please explain the reason for your exchange and the item you wish to exchange. Our customer service team will investigate and provide you with a solution after receiving your email.

Note: The item must be in its original packaging and accompanied by your receipt. Please note that you can only exchange the same item; you cannot exchange it for an item of a different price.

6. Do I need to pay for exchange shipping?

1) If you wish to exchange an item for a non-defective item, please email cointoss.ltd@gmail.com and provide your order number. We will provide a return address. However, you will be responsible for shipping and the price difference.

2) If the item you received has any quality issues, such as being the wrong item or damaged, you do not need to pay for the exchange shipping. Simply send us an email with your order number and details. It will be more convincing if you include photos of the box with shipping information and the item you received. We will investigate your email and provide you with a solution after receiving it.

 7. When can I expect to receive my exchange?

We will arrange for a new order to be shipped once we receive the returned item and verify that it is in working order. All customers must contact us after returning the package and provide tracking information so that we can place your exchange order. All orders take one business day to process. Please use a secure shipping carrier, such as DHL/UPS/USPS/FedEx, and follow our recommended shipping procedures. Standard shipping typically takes 5-7 business days.

8. Non-returnable Items:
  • Obvious signs of use
  • Any item not in its original condition, damaged, or missing parts not due to our fault
  • Any item returned more than 14 days after delivery
9. Refunds (where applicable):

* Once we accept your return request, please return the product to the address provided by our Customer Service team. We will issue a check. Refunds are typically processed within 7 business days.

* Once your refund is approved, you will receive the refund in your PayPal account or credit card (within 7 business days).

* If you still haven't received your refund, please check your account or contact your credit card bank account. It may take several business days for the refund details to be posted to your credit card account.

* If your refund is delayed or lost, please contact us immediately. Our email address is: cointoss.ltd@gmail.com

10. Delayed or Missing Refunds (where applicable):

If you haven't received your refund, please check your bank account again.

Then contact your credit card company. Your refund may take some time to appear.

Next, contact your bank. Refunds typically take some time to appear.

If you've completed all of the above and still haven't received your refund, please contact us at cointoss.ltd@gmail.com.